Ordering & Customization
Ordering from FREYYACHTPILLOWS.com is simple. Browse our bespoke cushions, exclusive collections or loose superyacht furniture and choose the design or set that suits your style. All items are made on demand and can be customized to your preferences.
After selecting your item, click “Add to Cart”. When you’re ready, review your cart and enter your shipping information carefully to ensure accurate delivery. Payments are processed securely via direct bank transfer or PayPal.
Once your order is placed, you’ll receive a confirmation email with your order number and an estimated timeline for production and delivery. Please note that once your order is submitted, we’re unable to make changes or add items.
Made-to-Order Production
Each cushion or loose furniture is handcrafted after your order is confirmed. We begin by sourcing the fabric and then create your item with attention to detail and care. Because of this personalized and bespoke process, creating and shipping may take extra time. Thank you for supporting FREY and appreciating the time and skill that goes into each piece.
Important Information About Your Order
Please keep in mind that all items shown on our online shop are for presentation and inspiration purposes only. Each item is made-to-order with care and attention to detail. Once your purchase is complete, we begin the process by ordering the selected fabric, followed by the custom creation of your pillow. After that, we carefully prepare and ship your finished product.
Because of this handcrafted approach, we kindly ask for your patience, extra time may be needed for production and delivery. You’ll receive an estimated timeline for both as soon as your order is confirmed.
Thank you for supporting FREY and appreciating the time and skill that goes into each piece.
Visual Representation Disclaimer
We aim to present our products as clearly as possible. Some images on our website are digitally created or AI-generated for visual inspiration. These visuals help demonstrate how our creations might appear in various settings but may not depict actual items or environments.
We also include real photographs of our products and do our best to reflect true colors, textures, and materials. However, due to differences in screen settings and lighting, slight variations may occur. These are normal and do not qualify as defects.
This disclaimer is provided in accordance with the Croatian Consumer Protection Act (Official Gazette No. 19/2022).
Right of Withdrawal
In compliance with the Croatian Consumer Protection Act, you have the right to cancel your order within 14 days. However, this right does not apply to goods that are custom-made or bespoke, such as our handcrafted items. By placing your order, you acknowledge and agree to these terms.
Limitation of Liability
FREY is not responsible for indirect or incidental damages resulting from delays, lost shipments, or incorrect customer information. While we take great care in providing accurate and timely service, unforeseen issues may arise, and we thank you for your understanding.
Intellectual Property
All content on this website, including photos, product descriptions, graphics, and logos, is the intellectual property of FREY, or its suppliers and partners, and is protected by applicable copyright and intellectual property laws.
Supplier-provided images are used with permission and remain the property of their respective owners.
You may not copy, reproduce, or use any content from this site without prior written consent, except as allowed by law.