Production & Delivery Timeline
Each cushion or loose furniture is bespoke and made to order. Handcrafting process begins after your order is confirmed. Each piece is dispatched upon completion. Delivery times are approximately:
- 2 to 7 working days – within EU countries
- Up to 14 working days – Worldwide – upon request
Delays may occur due to holidays, customs or shipping partner backlogs, but we’ll keep you informed at every step.
Shipping Information
We’re pleased to offer delivery to all EU member countries:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.
All EU orders include duties and taxes – no hidden costs.
Outside the EU? We’d love to hear from you.
Worldwide shipping is available on request. Just get in touch with us at info@frey-yachtstylist.com, and we’ll provide you with your custom quote and shipping option tailored for you. We’re happy to bring Frey craftsmanship to your doorstep and will do our best to accommodate your location in the shortest time.
Order Confirmation & Tracking
You’ll receive a confirmation email within 48 hours of placing your order, including production and delivery estimates by our team. Once your item ships, we’ll send another email with a tracking link so you can monitor its journey.
Fabric Availability
In some cases, the fabric you selected may become unavailable. If that happens, we’ll contact you immediately with alternative options.
Returns & Exchanges
Our cushions and loose furniture are made-to-order and personalised to your specifications. As such, they are exempt from the standard 30-day right of withdrawal under EU and Croatian consumer law.
If you receive a cushion or loose furniture that is damaged or defective during shipping, please contact us at info@frey-yachtstylist.com within 7 days of delivery. We are committed to working with you to find the best solution and ensure you feel fully supported throughout the process.
If you have any questions, please email us. We’re here to help.
Due to the made-to-order nature of our items, we do not accept returns or offer refunds. To report an issue, please contact us within 48 hours of delivery at info@frey-yachtstylist.com. Include a description and photo of the situation. Our customer care team will respond within 24 business hours for any troubles like:
- Your item arrives damaged
- There’s a manufacturing defect
- Your order is incomplete
If a return is approved, it must be sent back in original condition and packaging within 7 working days. Return shipping is the buyer’s responsibility. Original shipping fees are non-refundable. We recommend using a registered courier for all returns.